Refund policy

Return & Refund Policy

At Moviora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned if they have been used, including:

• Personalized products
• Items damaged by misuse
• Products showing signs of wear

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Email:
support@moviorastore.com

Include:

• Your order number
• Photos of the item
• A brief description of the issue

Our support team will assist you as quickly as possible.

Thank you for shopping with Moviora.